Returns & Exchanges at Momento
We want you to love every piece you purchase from Momento, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. Simply initiate your request through our portal to receive a prepaid shipping label and a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn items with their original packaging and tags into the shipping box.
Label and Ship
Download and print your prepaid return shipping label, attach it to the package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing